Introduction

At MXEats, we strive to provide you with a seamless and satisfying food delivery experience. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the conditions under which refunds will be issued and the process for requesting a refund.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. Incorrect Order: If you receive an order that is incorrect, contains missing items, or significantly differs from what you ordered.
2. Quality Issues: If the food delivered is spoiled, contaminated, or otherwise unfit for consumption.
3. Non-Delivery: If your order does not arrive within the estimated delivery time and you have not been able to resolve the issue with the delivery driver or our customer support team.
4. Order Cancellation: If you cancel your order before it has been confirmed by the restaurant or within the specified cancellation window.

Conditions for Refunds

• Time Frame: Refund requests must be made within 24 hours of delivery.
• Evidence: You may be required to provide photographic evidence or other documentation supporting your refund request.
• Communication: All refund requests should be communicated through our customer support channels.

Refund Process

1. Initiate Request: Contact our customer support team via [Support Email] or [Support Phone Number] to initiate a refund request. Please provide your order number, details of the issue, and any supporting evidence.
2. Review: Our team will review your request and may contact you for additional information or clarification.
3. Approval: If your refund request is approved, you will receive a confirmation email with details of the refund amount and the method of refund.
4. Processing Time: Refunds will be processed within [X] business days of approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind: If you change your mind after the order has been confirmed or delivered.
• Incorrect Delivery Address: If you provided an incorrect delivery address at the time of order.
• Failure to Collect: If the delivery driver is unable to contact you or deliver the order due to your unavailability.

Partial Refunds

In some cases, partial refunds may be issued if only part of the order is incorrect, missing, or unsatisfactory. The amount of the partial refund will be determined based on the nature and extent of the issue.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team:

MXEats Support
info@miracuves.com

+919903909333

Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Platform. Your continued use of MXEats following the posting of changes constitutes your acceptance of such changes.

By using MXEats, you acknowledge that you have read, understood, and agree to this Refund Policy.